The Support Layer

•Create sustainable enforcement and empowerment
•Listen to the people; not to the policies
•Connect people: networking
•Design for humans instead for systems and data
•Try to let change manage itself… and support it
•Bottom Up Grassroots Knowledge Management (wiki, forums, social networks)
•Knowledge Management Services instead of Top Down Programme
•Develop and Support Knowledge Activism
A system perspective could be contraproductive: design for humans instead for systems and data.  Not all development must be planned: try to support bottom up initiatives: create Actional Knowledge Knowledge Management Services!.
1.Public Knowledge
Explicit, taught and shared routinely, generally available in the public domain
2.Shared Expertise
Proprietary knowledge assets exclusively held by knowledge workers and shared in their work or embedded in technology, often communicated by specialized languages & representations.
3.Personal Knowledge
Least accessible but most complete, tacit knowledge in people’s minds, used non-consciously in work, play and daily life.

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